RETURNS AND REFUND

 What is this Cancellation, Return and Refund Policy?. In keeping with  Sneaker label’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy  together with the terms of use sets out SL’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

Terms of cancellation

 Cancellation before dispatch.

A User is permitted to fully or partially cancel orders prior to its dispatch from SL

Upon successfully placing an order on the Platforms and after SL has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting SL to process a cancellation by sending an email to info@thesneakerlabel.com

Refund. In all events of cancellation prior to the dispatch of the purchased Products, SL shall initiate refunds within 5 to 7 ( five to seven) business days from the date on which it received the request from the User.

In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which SL initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

Terms of Return and Refund

Within 48 hours of delivery provided the product is unused /not damaged/not altered and the price tags and all accessories like original box, shoe bags and any other accessories sent with the product are returned in its original condition.

it is hereby clarified that in case of Products, including but not limited to accessories  notwithstanding anything to the contrary and subject to paragraph, a refund will be made once the relevant Product reaches the brand showroom / warehouse and the quality check of the Product is completed. Further, if the User loses any certificate relating to said Product, a fee of INR 500 shall be collected from such User.

in the event where there are defects and deficiencies in the Product (attributable to, and accepted by SL after due verification at its sole discretion) or in case of late delivery (except in case of force majeure including COVID-19), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than: (a)2 (two) days from the date on which he/she received the delivery of the Product.

The Products will be picked up within the timelines intimated by SL.

SL will initiate the refund or replacement process only if the Products are received in accordance with the Cancellation, Return and Refund Policy.

On certain select days as specified by SL separate policies may be applicable.

While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. SL reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User.

If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for SL to process refunds. For illustrative purposes, if the User has purchased a two sneakers as 1 (one) Product in a promotional package, the User will be required to return both the products .It is hereby clarified that if the Bundled Package consists of any Non-returnable Product along with other Products, the User shall return all other Products except the Non-returnable Products and the amount of the non-refundable product will not be reimbursed or credited back.

Return of or refund for purchased Products shall not be entertained by SL if:

the Product has been used for reasons apart from checking fit and comfort. If SL is satisfied that the Product has been used for reasons apart from checking fit and comfort, SL shall reserve the right to reject the return of the Product;

the Product has been washed;

the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;

the serial number/IMEI number/bar code of the Product, as applicable, does not match SL’s records;

there are any scratches, tears or any other damage to the Products or any part thereof;

the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;

if the returned Products are fake or counterfeit or damaged;

SL is satisfied that the Product has been rendered defective or unusable; or

if the User in any way breaches the Cancellation, Return and Refund Policy

In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, SL shall have the right, exercisable at its sole discretion, to
(i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or
(ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.

SL shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that SL shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.

It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by SL after due verification at its sole discretion). SL shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. SL disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

If the request for refund is undisputed by SL, the refund should reflect in the User’s bank account and within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which SL initiates the refund.

4.17. Refunds shall be processed by SL through its normal banking channels except for purchase of Products or opted for the cash on delivery option. Where a User had utilised his Where a User had opted for cash on delivery option for payment towards the purchased Products, SL shall process all refunds the Users’ valid bank accounts, if details of such accounts are provided by the User to SL at the time of refund. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, SL shall process all refunds through a Payment Option (as defined in the Fees and Payments Policy) Sl deems fit, in its sole discretion, to process such refunds.

4.18. Return of purchased Products are facilitated through SL’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by SL, SL’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to SL. While SL has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, SL has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where SL is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to SL’s shipping warehouse, the address for which will be intimated to the User upon the User placing such request for return.. Upon self-shipping the Product to SL’s warehouse, the User shall be required to scan the courier/postal receipt to info@thesneakerlabel.com for Sl’s records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at SL’s returns desk/warehouse.

In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph above and SL does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to SL to prove his/her claim of return of Products through self-shipment to SL. It is specifically clarified that any refunds shall be processed by SL only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.